PAIA Manual — KovaVerse

1. Introduction

This manual is published in terms of section 51 of the Promotion of Access to Information Act, 2000 (PAIA). It explains the records held by KovaVerse (Pty) Ltd (“KovaVerse”) and how a person may request access to them. It also reflects our obligations as a responsible party under the Protection of Personal Information Act, 2013 (POPIA).

2. Particulars of the private body

Registered name	KovaVerse (Pty) Ltd
Registration number	[TODO: company registration number]
Information Officer	[TODO: full name of Information Officer]
Physical address	[TODO: registered physical address]
Postal address	[TODO: postal address]
Telephone	[TODO: contact number]
Email	privacy@kovaverse.co.za
Website	https://kovaverse.co.za

Requests for access to information must be addressed to the Information Officer at the details above.

3. Guide by the Information Regulator

The Information Regulator has compiled a guide, in terms of section 10 of PAIA, on how to use the Act. It is available from the Regulator and contains information to help a requester exercise their rights.

Information Regulator (South Africa)
JD House, 27 Stiemens Street, Braamfontein, Johannesburg
inforegulator.org.za · PAIAComplaints@inforegulator.org.za

4. Records held by KovaVerse

The following categories of records may be held. Not all records are automatically available; access is subject to PAIA.

Records about parents and learners

Parent account details (name, email)
Child profiles (first name, age, grade) created by the parent
Learning progress, assessment results, and usage data

Company records

Statutory and incorporation records (Companies Act, 2008)
Financial, tax, and VAT records (Income Tax Act; Tax Administration Act; VAT Act)
Employee and payroll records (BCEA; LRA; Employment Tax legislation)
Supplier, service-provider, and payment-processor agreements (including PayFast)

Records held under other legislation

POPIA — processing of personal information records
Consumer Protection Act, 2008 — consumer and transaction records
Electronic Communications and Transactions Act, 2002

5. How to request access to a record

Complete the prescribed PAIA request form (Form 2 of the PAIA Regulations).
Send it to the Information Officer at the contact details in section 2.
Provide enough detail to identify the record and the right you seek to exercise.
Identify the form of access required and a contact address.
If you request information on behalf of someone else, prove your authority to do so.

The prescribed request form and fee schedule are published by the Information Regulator. A request fee and an access fee may be payable as set out in the PAIA Regulations. We will notify you of any fee before processing your request and will respond within 30 days, as required by PAIA.

6. Grounds for refusal

Access to a record may be refused on the grounds set out in Chapter 4 of Part 3 of PAIA, including the mandatory protection of the privacy of a third party (such as another family's personal information), commercial information of a third party, and records privileged from production in legal proceedings.

7. Requests for your own personal information (POPIA)

If you simply want to access, correct, or delete personal information we hold about you or your child, you usually do not need a formal PAIA request — email privacy@kovaverse.co.za and see section 7 of our Privacy Policy.

8. Remedies

If a request is refused, you may lodge a complaint with the Information Regulator or apply to a court as provided for in PAIA.

KovaVerse (Pty) Ltd
South Africa
privacy@kovaverse.co.za